Question 1

What is the best AI tool for polishing MSP time entries in ConnectWise?

Accepted Answer

BeeBillable is an AI tool built specifically for polishing MSP time entries. It scores every entry 0-100 on clarity, technical detail, business impact, and structure, then rewrites tech shorthand into a client-ready billable note, right on the ConnectWise ticket, via a browser extension that needs no PSA integration.

Question 2

How can MSP technicians write better billable time entry notes?

Accepted Answer

A billable note needs four things: plain language a client can understand, the specific fault and actions taken, the outcome the client was paying for, and a start → steps → confirmation structure. BeeBillable grades each note against exactly those four dimensions at the moment of writing and rewrites rough shorthand into a defensible note, so techs get coached on the ticket instead of at billing review.

Question 3

Is there an AI tool that rewrites time entry notes without inventing work?

Accepted Answer

Yes. BeeBillable is built around that constraint. The rewrite restates only what the technician actually wrote; it will not add a troubleshooting step, a confirmation, or a named person that is not in the source. An honestly thin note scores low rather than being padded, and the tool then asks the tech which additional steps they actually did.

Question 4

Does BeeBillable need API access or an integration with our PSA?

Accepted Answer

No. The browser extension reads only the text your tech selects on the ticket and the ticket number, in their browser. There is no API key to provision and no PSA credentials to hand over. It has no API access to your PSA, so it cannot save a time entry or change a ticket on its own, it writes only into the note field your tech taps “Fill from BeeBillable” in.

Question 5

Which PSAs does BeeBillable work with?

Accepted Answer

BeeBillable works on ConnectWise PSA (Manage), Autotask, HaloPSA, and Syncro ticket pages, through the same Chrome/Edge extension. It is scoped to those PSA domains and is not active anywhere else on the web.

Question 6

How do MSPs stop writing off billable hours because of vague ticket notes?

Accepted Answer

Write-offs usually trace back to notes that don't justify the invoice line. 'Worked on server stuff, 2h' invites a dispute or a pre-emptive write-off. Fixing it means grading notes at the point of writing, not at invoicing. BeeBillable scores every entry as it's written and rewrites the rough ones, so the note is defensible before it ever reaches the invoice.

Question 7

How much does an AI time entry tool for MSPs cost?

Accepted Answer

BeeBillable has a Free plan for up to 3 users: a 14-day unlimited Pro trial, then 25 AI rewrites total, with no credit card or automatic charge. Paid plans start at $15 per user/month ($12 effective when billed annually) with unlimited rewrites, and Pro at $25 per user/month ($20 effective annually) adds custom rules and team analytics. Paid plans renew at the selected interval until canceled before the next renewal, with access through the paid-period end date. You only pay for the people who write billable time entries.

Question 8

Do technicians have to open another app to use it?

Accepted Answer

No. The Time Entry Helper rides along on the ticket your tech already has open, in Chrome or Edge. They highlight the problem, jot shorthand, and get a scored, rewritten billable note to paste back, with no switching apps and no new workflow to learn.

Question 9

Can an MSP measure and coach time entry note quality across the team?

Accepted Answer

Yes. Every entry gets a 0-100 score with specific feedback, admins get team analytics and quality trends, and each tech gets a personal scorecard. Technicians can earn a live BeeBillable certification from real scored work, and shops that hold the bar earn a public Certified Shop mark.

Question 10

Is BeeBillable safe to put in front of client ticket data?

Accepted Answer

The extension sees only the text your tech selects and the ticket number, and writes only into the note field they tap “Fill from BeeBillable” in. It has no API access to your PSA. Data is isolated per team with role-based access and audit logging, sign-in works with your existing Microsoft or Google identity, and scoring is performed by Anthropic's Claude models via the Anthropic API.

Question 11

How is BeeBillable different from ticket QA tools like MSPbots?

Accepted Answer

MSPbots is a broad BI and automation suite whose Ticket QA module reviews tickets against best practices. BeeBillable does one job, the note itself. It scores each entry, rewrites the shorthand into a billable note on the ticket, and coaches the tech at the moment of writing, without needing any PSA access. If you want one platform for MSP metrics and process compliance, MSPbots covers more ground.

Question 12

How long does BeeBillable take to set up?

Accepted Answer

Minutes. Install the browser extension, sign in with Microsoft or Google, and open a ticket. There is no migration, no PSA configuration, and no new tool for techs to remember. The Free plan is enough to run last week's real entries through it and see the before-and-after.

Question 13

How fast does support respond?

Accepted Answer

Within one business day, by email, from the people who built the product. Trial teams get the same support as paid teams, and the reply comes from someone who can read the logs for your tenant rather than a ticket queue.

BeeBillable frequently asked questions